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      Error -4,23 "Lost license, cannot re-connect:

      Licensed number of users already reached" Whilst Running Opcenter APS.

      DETAILS

       

      Whilst Opcenter APS is running, the following message appears:

      Lost license, cannot re-connect: Licensed number of users already reached.

      Feature: CustomRules

      License path: @[machine name];

      FlexNet Licensing error: -4,23

       

       

      Image showing a notification from FLEXible License Manager

      This message can show, when inside the Sequencer for example.

      Solution

      This error is believed to occur due to an issue with the third-party vendor software Flexera's (revenera) software toolkit that is used for Opcenter APS licensing, as described in this knowledge base article:

      https://community.flexera.com/t5/FlexNet-Publisher-Knowledge-Base/Additional-license-consumed-on-client-reconnection-post/ta-p/133491

      Although the third-party vendor reports this issue as resolved in 11.18.3.0, Opcenter APS 2204 uses this version and the issue still seems to exist. The third-party vendor has been contacted regarding this problem and updated information will be added to this knowledge base article when it is received.